Legal
Refund Policy
Last updated 22 October 2026
JINA files are generated and delivered instantly, but we still want you to be happy with your kanga. Payments and refunds are processed by Lemon Squeezy, our merchant of record.
Faulty files
If a file is corrupt, the wrong size, or doesn't match the design you bought, contact us within 14 days of purchase and we'll fix it or refund you in full.
Before you unlock
If you bought a pack but haven't unlocked any files yet, ask within 14 days and we'll refund you.
Changed your mind after downloading
Because the files are delivered immediately and can't be returned, we don't normally refund packs once they have been unlocked, except where the law gives you a right to one. We will look at genuine mistakes (for example, buying the wrong tier) case by case, and may offer to swap you to the right tier instead.
What a refund means
When an order is fully refunded, its licence key is revoked: it stops unlocking files and the licence for that design ends. Please stop using and delete the files. Partial refunds (for example a goodwill discount) do not end the licence.
Lemon Squeezy
As merchant of record, Lemon Squeezy may also issue refunds under its own buyer terms, for example to resolve a dispute. Refunds go back to your original payment method; how long they take depends on your bank or card provider.
Your legal rights
This policy does not affect any rights you have under the consumer law of your country.
How to ask
Email [email protected] (or reply to your Lemon Squeezy receipt email; your orders and keys are always at app.lemonsqueezy.com/my-orders) with your order number and what went wrong.
Also see: Terms · Privacy · Refunds · Licence. Last updated 22 October 2026.